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Report a Care Concern

Report a Care Concern

If at any time you have a concern or are dissatisfied with your care at Trillium Place, please contact our Patient Advocate at (309) 672-5529.

Experiencing a Crisis?

Carle Health is committed to resolving care and safety issues in a timely manner and our Advocate program is dedicated to this purpose. While we appreciate the opportunity to address your concern through our Advocate program first, Carle Health partners with regulatory agencies who may also be contacted with concerns as well, including IDPH at 1-800-252-4343 (TTY: 1-800-574-0466 and The Joint Commission).

Patient safety concerns can be reported to The Joint Commission:

  • At, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

If you believe your rights have been violated you have a right to contact the following advocacy organizations:

  • Illinois Office of the Inspector General (mental health services)- 1-800-368-1463
  • Illinois Department of Mental Health Inspector General's Office 1-800-368-1463 (901 Southwind Rd. Springfield, IL 62703)
  • IL Substance Use Prevention & Recovery (substance use services) Consumer Hotline (1-866-213-0548)

Patient Rights & Responsibility

Trillium Place, an affiliate of Carle Health

Nondiscrimination Accessibility Notice

Trillium Place, an affiliate of Carle Health

Notice of Privacy Practices

Trillium Place Tazwood Center for Wellness
Trillium Place Human Service Center

Experiencing a Crisis?

For life-threatening concerns, call 911 or be taken to your nearest emergency department.

For mental health and substance use crisis support and resources, contact:

Trillium Place Crisis Services, available 24/7:

Peoria County - (309) 671-8084
Tazewell & Woodford Counties - (309) 347-1148

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Not Sure Where to Get Started?

Begin by contacting a member of our team today. Call (888) 311-0321.